In this interview, correspondent Polly Nash talks to fire fighter Cami Schafer about one of the many frightening effects of climate change; the ever-growing threat of wildfires around the world. Last year California was hit by the Dixie Fire, the largest single forest fire in the state’s history. Burning...
In this week’s interview, correspondent Ole ter Wey talks to climate activist Grace Fong about the importance of climate education. Drawing on her very personal experiences with the impacts of climate change in her home country of Fiji, Grace Fong provides insights into what led her to work for...
PENNSYLVANIA, USA — The difference between a tourist and a traveler is getting to know a culture, according to Karen Gershowitz, writer and travel addict. Since boarding a plane to Europe when she was 17, Gershowitz has visited over 90 countries and “gained friends and lovers and made a...
The hospitality industry has undergone a seismic transformation over the last years. This period of change is set to continue through 2023, with shifts in demographics and technology, and the post-pandemic transition to a new normal all playing decisive roles. With clients around the world, we have seen these...
Waiting for opportunities until the guest arrives will work against your operations in many ways. Instead, it is better to take a proactive stance and start driving customer experience and revenue from the get-go. The benefits are abundant, namely: Increase the interaction time with your guests: Making the service feel...